Return & Refund Policy

30-Day Happiness Guarantee

If you are not satisfied with your purchase, contact us within 30 days after delivery. Depending on the circumstances, we may offer a refund or store credit. This guarantee does not limit any rights you may have under applicable law.

Opened Products

For food-safety and quality reasons, opened products are not eligible for a standard change-of-mind return. If an opened product is damaged, defective, spoiled, contaminated, incorrect, or otherwise has a genuine quality issue, contact us and we will review the issue under the section below.

Unopened Products

Unopened products in their original condition may be requested for return within 30 days after delivery. Please contact us before sending anything back. Returns sent without authorization may not be accepted.

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable unless required by applicable law or the return results from our error.

Damaged, Defective, Spoiled, Contaminated, or Incorrect Items

Please contact us as soon as reasonably possible after discovering a problem. We may ask for your order number, photographs, packaging information, lot or batch details, and a short description of the issue so that we can investigate it.

If we confirm that an item was damaged, defective, spoiled, contaminated, or incorrectly supplied, we will offer a replacement or a full refund at no cost to you. We may not require the product to be returned where a return is unnecessary or inappropriate.

How to Request a Return

• Email tribaltrailindia@gmail.com with your order number and reason for the request.
• Wait for return authorization and instructions before shipping the product.
• If a physical return is required, we will provide the applicable return destination and return authorization information.

Our U.S. orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF). Return destinations may vary by order, so please do not send products to an Amazon facility or to our business address unless we specifically instruct you to do so.

Refunds

Once a refund is approved, it will normally be issued to the original payment method. If the 30-Day Happiness Guarantee is being used, we may instead offer store credit depending on the circumstances. Processing and posting times can vary by payment provider or financial institution.

Order Cancellations

Contact us promptly if you need to cancel or change an order. We will try to accommodate the request, but once an order has entered processing or fulfillment through our fulfillment provider, cancellation or modification may no longer be possible. If the order has already been processed, this Return & Refund Policy will apply.

Subscriptions

Orders placed through Subscribe & Save are subject to this policy once they have entered processing or fulfillment. Cancelling a subscription stops eligible future renewals; it does not automatically cancel an order that has already entered processing.

Food Safety

Please do not consume a product that appears damaged, tampered with, spoiled, contaminated, or otherwise unsafe. Retain the product and packaging where reasonably possible until we advise whether they are needed for investigation, unless doing so would create a safety concern.

Proof, Abuse, and Fraud Prevention

We may reasonably require information needed to verify a claim, including photographs, packaging, lot or batch information, delivery information, or return tracking. We may decline or limit a discretionary guarantee claim where we reasonably determine that the request is fraudulent, abusive, duplicative, inconsistent with the condition of the product, or otherwise outside this policy. Nothing in this section limits rights or remedies that cannot be waived under applicable law.

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